30 Days Right of Return Policy

If you’re not 100% satisfied with your purchase, we will be happy to accept your return and provide you with either a full refund to the value of the product’s purchase price or an exchange. You can return the product at our Kaikoura store or send it back to us. Regardless of whether the product was bought in-store or online, it can be returned either way. With our 30-day right of return policy, there are no special catches. All we ask is that you return the item to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, with tags still intact. You can return your purchase for up to 30 days from the purchase date. 

For in-store returns, please provide proof of purchase to speed up the process.

Returns by post send to:

Coastal Sports

24 Westend

Kaikoura 7300

 

No Cash on Delivery (CODS) will be accepted.

Return Delivery costs will be covered by the customer, unless agreed upon by Coastal Sports Limited

Please note our 30 day returns policy does not apply to surfboards 

SURFBOARD FREIGHT

Shipping via Flyways Freight

$120 North Island | 7–10 working days
$80 South Island | 7–10 working days

Please note that boards are shipped via Flyways Freight. Deliveries are weekdays only, and occasional delays outside of our control may occur. There must be someone available to sign for board deliveries. These are large, fragile items and extra care is taken when packaging.  There MUST be someone available to sign for the delivery and note any damage at the time of receipt. No rural delivery is available.

Important – Surfboard Suitability Disclaimer

While Coastal Sports endeavours to provide recommendations regarding board selection based on the information supplied by the customer concerning skill level, fitness level, and preferred riding style, such recommendations are provided for guidance only and do not constitute a warranty, guarantee, or assurance of suitability.
The decision to purchase any surfboard rests solely and exclusively with the customer. Coastal Sports accepts no liability whatsoever for any dissatisfaction arising from the volume, buoyancy, or performance characteristics of a board once it has been ordered. Accordingly, no returns, exchanges, or refunds will be accepted on the grounds that a board is perceived to possess excessive or insufficient volume or buoyancy following purchase. The customer assumes full and final responsibility for the selection and purchase decision.